About the Product
What material are the molds made of?
• The molds are made from 100% food-grade silicone, meeting FDA and LFGB standards, ensuring safety and durability.
Can the molds withstand high/low temperatures?
• Yes, the molds can endure a temperature range from -40°C to +230°C, making them suitable for various applications.
Are the molds safe for use in ovens, microwaves, freezers, or dishwashers?
• Yes, the molds can be used in ovens, microwaves, freezers, and are dishwasher safe.
Do the molds affect the taste or smell of the finished product?
• No, high-quality food-grade silicone does not impact the taste or smell of your creations.
Are the molds reusable? How long do they last with regular use?
• Yes, the molds are reusable and designed for long-term use, maintaining their quality for many years.
Are molds available in different sizes and colors?
• The range includes various designs and sizes, but the molds are only available in white (milky) color.
What can be made using these molds?
• The molds are suitable for fondant, flexi chocolate, ganache, cream, marzipan, candy, gingerbread, sugar paste, mousse, flower paste, modeling chocolate, boiled sugar, chantyflex, marshmallow, jelly, caramel, pastila, mascarpone, cheese, butter, salt dough, clays, candles, soap, cold porcelain, plastic, and gypsum.
Usage
How should the mold be prepared before first use?
• It is recommended to wash the mold with warm water and mild detergent and dry it thoroughly before the first use.
Do the molds need to be greased before filling with batter/materials?
• Thanks to the non-stick properties of silicone, greasing is usually unnecessary. However, for certain recipes, a light greasing may ease the release process.
How should silicone molds be cleaned?
• Molds can be cleaned manually with warm water and mild detergent or in a dishwasher.
Is it easy to release finished products from the molds?
• Yes, the flexibility and non-stick properties of silicone ensure easy removal of products.
What to do if the product doesn’t release from the mold?
• Gently pull the mold's edges or place it in the freezer for a few minutes to simplify the removal.
Ordering and Shipping
Where can I buy your molds?
• Molds are available for purchase at the official store: store.moleeks.com.
Do you ship internationally? What are the shipping costs?
• Yes, international shipping is available. Costs depend on the destination and order volume. Free shipping is available for orders above a certain amount.
What is the estimated delivery time?
• Delivery time depends on your location and the selected shipping method. Details are provided during checkout.
Is there a minimum order amount?
• Only for specific promotional offers.
Guarantees and Support
Do your molds come with a warranty?
• The molds are made from high-quality silicone and are designed for long-lasting use.
What should I do if the mold gets damaged during delivery?
• In case of damage during delivery, please contact us for a resolution.
Can I return or exchange the product if it doesn’t meet my needs?
• For return and exchange policies, please contact our support team.
Do you offer discounts for bulk orders?
• Yes, special offers are available for bulk purchases.
Do you provide instructions or videos on how to use the molds?
• Yes, Moleeks provides instructions and recommendations for mold use. You can find tutorials, recipes, and tips on our social media or official website.
Do you host workshops or offer decorating advice?
• Moleeks collaborates with professional pastry chefs who conduct workshops and demonstrate how to work with molds. Details about such events are available on the website or social media.
Can I order a custom-designed mold?
• Currently, Moleeks offers its own designer molds. However, custom orders may be available for large quantities. For details, please contact the support team.
Are your molds used by professional bakers?
• Yes, Moleeks molds are widely used by professional pastry chefs worldwide as they meet high standards of quality and ease of use.
Are your molds environmentally friendly?
• Moleeks silicone molds are reusable, helping to reduce single-use plastics. They are made from food-grade silicone that meets environmental safety standards.